Return Policy
We strive for 100% customer satisfaction. If you are not satisfied with your purchase, we accept returns within 7 days of package delivery. We are not able to issue returns or refunds after 7 days of delivery date.
We encourage customers to inspect their package contents upon delivery and to report any flaws prior to washing. Then email as quickly as possible to ensure you are covered within our 7 day claim window.
All items must be returned in the same condition as they were received. Fabrics that are cut, washed or altered in any way that is deemed as an un-sellable condition are not eligible for a return.
Sale, clearance, remnants, flawed and non-flawed mystery packs are not eligible for returns. Colors vary on browsers and we encourage a swatch request of fabric before ordering a large volume.We do not consider color variation from website to in person as a flaw. If the color does not work for you, we accept returns- return shipping and 15% restock applies.
If you wish to proceed with a return, you will be responsible for return shipping and a 15% restocking fee will be deducted from your refund. Any return requests must be made within 7 days of package delivery. Please contact us to arrange a return.
Flawed Fabric Policy
We do our best to thoroughly look over the fabric prior to shipping. On occasion, we may miss a flaw. All flaws must be reported prior to washing and must not be a result of opening a package (ie accidental cutting of the fabric is not considered a flaw). Some flaws are not considered a flaw in the textile industry, such as:
- White or black spots/marks or dye blotches that are smaller than the size of a dime.
- Imperfections (prints marks, smudges, streaks, holes) within 4 inches of the selvedge of the fabric.
Some examples of flaws that would warrant a refund or replacement:
- Holes and/or runs in the fabric
- Printing issues that are larger than the size of a quarter
If you have any questions regarding our “flawed” fabric policy or to report an issue, please send an email to us.